Support FAQ
- Forgot your password
- Change your password
- Delete a listing for a Request or Offer
- How to leave a review
- Leaving Karma ratings
- Adding more than one Category to a listing
- Transferring Hours to another member
How to retreive a lost username or password
Click on the "Forgot Login?" link in the Login Module.
Then choose "Lost Username" or "Lost Password"
Then fill in the info requested and a new password will be emailed to you.
1) Login to SOTB
2) Click Your SOTB Profile in the left column
3) Click Edit > Update Your Profile in green at the top left
4) Click Contact Info
Your profile will come up so you can change passwords, etc.
1) Log in
2) Find the listing you want to delete in the directory (this is the summary listing).
3) Click on the Title of the Summary listing
This will take you to the Full listing
4) Click on Delete to the left of the Title
1)Log in
2) Find the listing for the Request or Offer you wish to review
3) Click on the title in the short/summary view
4) Click on the Submit Review link in the expanded listing
5) Input your review. Please remember to be descriptive about the service you received, it's more helpful to those who come after.
1) Log in
2) Find the member in the List of Members menu
3) Sort by Name by cliking on Name above the list of names.
4) Click on the Member name you wish to leave Karma for.
5) Click on Karma in the menu below the picture area.
6) Click on the Thumbs Up or Thumbs Down. Your name will not be associated with this Karma review, they are cumulative.
Adding more than one Category to a listing
Follow the instructions to create a listing, then follow the instructions below to Add Additional categories.
One you have created your listing and before saving, do the following.
1) Click on Change Category
2) Click on <back
3) Navigate to choose your additional category
5)Then click on also Appear in this Category
6) You will notice that the new Category appears under the others you have chosen
7) You can add as many categories as you like in this manner
That's it!!
Tip: If you can't figure it out using this tutorial, please contact one of the many members offering computer help for an in person tutorial.
How to transfer hours to another member
Log in, then click on List of Members in the Member Menu
Click on Name to alphabetize the list
Copy the Username for the member you wish to transfer hours to.
Click on Transfer Hours in the Member Menu
Enter the number of hours to be transferred in the Number of Points field (decimals are accepted)
Enter the Username that you found in the List of Members
Click send
More coming as we have time